Refund & Cancellation Policy

1.1 Free Tier

Our free tier includes:

• •Basic profile creation and editing
• •All import methods
• •Private preview functionality
• •Basic AI assistance

Cost: Free forever - no billing or refunds applicable

1.2 Pro Plan

Our Pro plan (current subscription rate shown at checkout) includes:

• •All free tier features
• •Public profile publishing
• •Premium AI features
• •Advanced analytics
• •Priority customer support

Billing: Monthly subscription charged in advance

2.1 Monthly Billing

• •Subscriptions are billed monthly on the same date you initially subscribed
• •Payment is charged automatically using your saved payment method
• •You will receive an email receipt for each billing cycle
• •Pro features remain active throughout your billing period

2.2 Payment Processing

• •Payments are processed securely through Polar (polar.sh), our payment processor
• •We do not store your complete credit card information - Polar handles all payment card data
• •Failed payments may result in service interruption
• •You will be notified of payment issues via email

By subscribing, you agree to Polar's Terms of Service and Privacy Policy.

3.1 30-Day Money-Back Guarantee

We offer a full refund within 30 days of your initial Pro subscription if:

• •You are not satisfied with the service
• •You experience technical issues that cannot be resolved
• •The service does not meet your expectations
• •You request a refund within 30 days of your first payment

3.2 Refund Eligibility

3.3 Refund Process

To request a refund:

1. Contact our support team within 30 days of your initial payment
2. Provide your account email and reason for the refund request
3. Allow up to 5-7 business days for refund processing
4. Refunds are processed to your original payment method
5. You will receive confirmation once the refund is complete

4.1 Canceling Your Subscription

You can cancel your Pro subscription at any time:

• •Self-Service: Cancel directly from your account settings
• •Customer Support: Contact our support team for assistance
• •Immediate Effect: Cancellation takes effect at the end of your current billing period
• •No Penalty: No cancellation fees or penalties

4.2 What Happens After Cancellation

• •Your account will revert to the free tier at the end of the billing period
• •You will lose access to Pro features but retain basic functionality
• •Your data and profiles will be preserved
• •No further charges will be made
• •You can reactivate your Pro subscription at any time

4.3 Immediate Cancellation

In certain circumstances, we may cancel subscriptions immediately:

• ⚠Violation of Terms of Service
• ⚠Fraudulent or abusive behavior
• ⚠Chargeback or payment disputes
• ⚠Account security concerns

5.1 Deleting Your Account

If you choose to delete your account entirely:

• ✗All your data will be permanently removed
• ✗Published profiles will be taken offline
• ✗The action cannot be undone
• ✗Any active subscription will be canceled
• ✗No refunds are provided for account deletion

5.2 Data Retention After Deletion

• •Personal data is deleted within 30 days
• •Some data may be retained for legal or security purposes
• •Anonymized usage data may be retained for analytics
• •Payment records may be retained as required by law

6.1 Failed Payments

If your payment fails:

• •You will receive an email notification
• •We will attempt to process payment again within 3 days
• •Your account will remain active during the grace period
• •Update your payment method to avoid service interruption

6.2 Service Suspension

If payment issues are not resolved:

• •Pro features will be suspended after 7 days
• •Your account will revert to the free tier
• •Data and profiles will be preserved
• •Service will resume once payment is updated

7.1 Special Pricing

• •Promotional pricing may have different refund terms
• •Discounted subscriptions follow the same 30-day refund policy
• •Free trial periods are not eligible for refunds
• •Gift subscriptions have separate terms

7.2 Coupon Codes

• •Coupon codes cannot be refunded as cash
• •Unused coupon values may be credited to your account
• •Expired coupons cannot be restored or refunded

8.1 Before Initiating a Chargeback

Please contact us before disputing charges with your bank:

• •We can often resolve issues directly
• •Chargebacks may result in account suspension
• •Direct resolution is faster than banking disputes
• •We maintain detailed billing records for verification

8.2 Chargeback Consequences

• ⚠Disputed charges may result in account suspension
• ⚠Service access will be restricted pending resolution
• ⚠Additional fees may apply for chargeback processing
• ⚠Account reinstatement requires dispute resolution

9.1 Pricing Currency

• •All prices are listed in USD unless otherwise specified
• •Your bank may charge currency conversion fees
• •Exchange rates are determined by your payment provider (Polar)
• •We are not responsible for currency fluctuation costs

9.2 Taxes

• •Prices may not include applicable taxes
• •Tax rates vary by jurisdiction and are calculated by Polar
• •You are responsible for applicable taxes in your region
• •Tax invoices are available upon request